Returns and cancellations

If you change your mind, you have 14 days from the day the bottle is delivered to tell us you want to cancel. You then have a further 14 days to send it back.

How to return something

1. Contact us first, by email or through the contact page, with your order number. We will send you the returns address by reply. Please do not post anything until you have it.
2. Pack the bottle so it travels safely, ideally in its tube.
3. Post it to the address we give you. You pay the return postage, and we recommend a service that gives you proof of posting.

Your refund

We refund the full price of the bottle, and the delivery charge if you return the whole order, within 14 days of receiving it back. The refund goes to the card you paid with. If the bottle has been used or handled beyond what you would do in a shop, we may reduce the refund to reflect that.

Faulty or damaged

If the bottle arrives damaged or develops a fault, tell us as soon as you can. Under the Consumer Rights Act 2015 you are entitled to a repair, a replacement or a refund, and in that case we pay the return postage.